Robert's Bio

Client Facing Technical Engineer

Robert Brown is a Client-Facing Technical Engineer with a 20-year career with Healthcare IT services and enterprise software vendors. As an Implementation Consultant & System Administrator he effectively collaborates on Technical Product engagement teams with internal and customer participants. Robert is experienced with both remote and in-person customer implementations, engagements, and training. His expertise includes virtualization, Oracle & SQL database administration, data mapping, integration, and testing, Windows platform migrations and upgrades, SaaS operations. Robert is a USMC veteran and an AWS Certified Cloud Practitioner. Most recently, Robert was a Senior Technical Engineer in Medecision’s Business Services Department. He joined Medecision when the company acquired Axis Point Health, where he was a Senior Technical Implementation Consultant. Robert also held roles with the predecessor organization, McKesson, including Product Support Lead, Senior Technical Analyst, and Senior Product Support Analyst after being originally hired as a Product Support Analyst. During his early career, he held roles at Valley Technical Consulting firm and as a Data Communications Specialist for the USMC.

Representative career accomplishments for Robert include:

• Training customers’ technical team on solutions’ stack administration. Robert facilitated data mapping for interfaces and file movement processes (for SaaS customers). He described full stack implementation and configuration and scheduled / hosted weekly project status calls with customer stakeholders.
• Delivering ‘train-the-trainer’ sessions to customers on stack administration to facilitate extended knowledge sharing for customers’ extended technical teams.
• Implementing eight (8) six-month projects (>50% of SaaS customers; 25% of on-premise customers).
• Providing technical leadership on a Medecision project team charged with evaluating options to offer solutions on a hosted platform. Robert used cloud-hosted virtual machines as a lower cost option to enable smaller customers to continue using McKesson solutions without incurring on-premise capital expenses.
• Collaborating directly with both Medecision internal and customer SMEs and teams (e.g., Developers, DBAs, Network Administrators, Citrix Administrators, Security Administrators, etc.) to reach project milestones.
• Answering customer questions on pre-sales calls regarding solution integration into customer’s existing IT framework. Robert reviewed up to eight pre-sales business services contract proposals each year to determine the level of effort and scope against customer requirements.

Robert completed two years of Bachelor’s coursework at Bridgewater State and Paradise Valley Community College. His core competencies include Project Requirements Analysis, Database Analysis and Reporting, Data Interfaces, Technical Product Training, Project Management, and IT Troubleshooting and Support. Robert has a wide array of technology skills that include VMWare Administration, Cloud Computing, Data Transformation and ETL (SSIS), and SQL Server Reporting Service (SSRS). Robert currently resides in Tempe, AZ and is originally from the Northeast. He owns a ’06 Mustang that he modifies, restores, and races. Robert also enjoys hiking (e.g., South Mountain and Camelback) and competing in long distance runs.